Privacy Policy

1. Introduction

SIA "LATVIJAS MANTOJUMA AĢENTŪRA", Reg. No.: 40203643442 (hereinafter – Controller), processes personal data obtained from the data subject – the user of the website (hereinafter – User) on the website https://mantojumaagentura.lv/ (hereinafter – Website). The Controller takes care of the User's privacy and the protection of personal data and observes the User's rights regarding the lawful processing of personal data in accordance with applicable legal acts – the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter – Regulation) and other applicable laws and regulations in the field of privacy and data processing.

Therefore, the Controller has developed this privacy policy to provide the User with the information required by the Regulation.

This privacy policy applies to data processing regardless of the form and/or medium in which the User provides personal data (on the Website, in paper form, in person, or by telephone). The Controller reserves the right to change these terms at any time.

It is the responsibility of the Website visitor to independently review the Website content to stay informed of any changes to the terms.

2. Controller Identity and Contact Information

Controller: SIA "LATVIJAS MANTOJUMA AĢENTŪRA"
Reg. No.: 40203643442
Address: Rīga, Talejas iela 1, LV-1026
Website: https://mantojumaagentura.lv/
Email: info@mantojumaagentura.lv
Phone: +371 28807793

3. Purposes of Personal Data Processing and Legal Basis

If the User submits personal data via telephone, contact forms on the Website, email, or postal mail, we store and use this information to fulfill or conclude the respective service agreement. This includes identifying the client; preparing and concluding contracts; providing services (fulfilling contractual obligations); customer service; handling complaints; increasing customer loyalty; managing payments and settlements; debt recovery; providing evidence; maintaining and improving the Website; business planning and analytics.

We also process data to provide information to government institutions and law enforcement authorities as required by law.

Legal bases for data processing include contract execution, compliance with legal obligations, the consent of the data subject, and our legitimate interests (e.g., verifying client identity, ensuring contractual obligations are met, analyzing website usage, improving service delivery, etc.).

4. Categories of Personal Data

Personal data categories: name, surname, personal identification number, email or postal address, IP address, phone number, message or letter content, etc.

5. Categories of Data Recipients

Data is disclosed to those employees of the Controller who need it to fulfill or conclude service agreements. We also partially use the services of external providers who strictly follow our instructions and are continuously monitored by us.

6. Categories of Data Subjects

Categories of data subjects: current, former, and potential clients of the Controller, and other persons who wish to contact the Controller.

7. Data Transfer Outside Latvia

There are no plans to transfer data outside Latvia, the European Union, or the European Economic Area, nor to any international organization. However, since the Website is connected with Google and Facebook services, the Controller cannot guarantee that these companies will not transfer data outside the EU or EEA.

8. Data Retention Period

We process and retain the User’s personal data for as long as there is a legal obligation to do so. After that, unless otherwise stated, we delete personal data no later than three months after the original reason for retaining the data no longer applies, unless required to retain it further for legal reasons (e.g., accounting or legal disputes).

9. Access to Personal Data

The data subject has the right to access their personal data within one month from the date of submitting the request.

The User can submit a request in writing at the Controller’s legal address (with ID), by post, or via email signed with a secure electronic signature.

Upon receiving the request, the Controller verifies the identity, evaluates the request, and responds in accordance with the law. The User has the right to request access, rectification, deletion, restriction, or to object to processing, unless these rights conflict with the purpose of processing (e.g., contract performance).

The data subject does not have the right to access information restricted by law for national security, public safety, criminal justice, tax administration, or financial market supervision.

10. Cookie Processing

The Website collects visitor data to evaluate the usefulness of the Website and improve it. The Controller uses Google Analytics to analyze how visitors use the Website. More information: https://support.google.com/analytics/answer/1012034?hl=en.

The Controller uses this data under legitimate interest to improve services and content accessibility. Visitors can opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout/.

The server may log visitor requests (device, browser, IP address, date and time) for technical and security purposes. The legal basis is the Controller’s legitimate interest in ensuring the Website’s functionality and integrity.

Cookies are small files stored by the browser on the visitor’s computer. Some cookies are used to tailor information and ads. More info and management: www.aboutcookies.org.

The Website uses cookies to collect IP addresses and browsing behavior to remember preferences and improve performance. Only designated employees have access to visitor statistics. Unless otherwise specified, cookies are deleted after the purpose is fulfilled.

If the Website allows comments or forums, it may store IP addresses and data provided by the visitor. These cookies may be stored for one year for convenience.

11. Third-Party Websites

We may work with third parties that place cookies on our Website with your consent. These help improve your experience. Third-party cookies are governed by their privacy policies, for which we are not responsible.

The Website uses the "Facebook Pixel" tool to tailor content and ads for Facebook users. More info: https://www.facebook.com/about/privacy/. You can also manage ad preferences in your Facebook account.

12. Right to Lodge a Complaint

Data subjects have the right to lodge a complaint with the Data State Inspectorate. Documents can be submitted by post, via email (with secure electronic signature), or dropped at Blaumaņa iela 11/13, Rīga. Email: info@dvi.gov.lv.

13. Validity of the Privacy Policy

We reserve the right to update this privacy policy periodically to clarify how we process data. We encourage you to review it regularly to stay informed.